Legal Notice

Die Zwei Kapitäne UG (haftungsbeschränkt)
Direcor: Natascha Sanders

Nienborger Str. 4
48599 Gronau
Germany
Telefon: 02565-9689488
Telefax: 02565-9689484
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EU VAT Number: DE815665356
HRB: 16575 (Handelsregister des Amtsgerichtes Coesfeld)
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Email: office@sailormall.com

Prices and Taxes

The price of the items may vary slightly depending on the VAT rate of the EU destination country.

The price is shown as default with the 19% German VAT included. Below the price is as well shown the net price (without taxes).

The Companies registered in the EU (except German Companies) with a valid VAT Number can enjoy a reverse charge purchase. The system handle this task in automatic.

The taxes are automatically removed for the shipments outside EU or for the EU Companies buying with a valid VAT registration number (Reverse Charge).

Shipping Rates

The system lets you estimate shipping rates for all your orders in the cart page before you check out.

If more than one solution is available for your Country, you can chose the shipment which best fits your needs.

We do not ship to several countries. If your country is not among the allowed destinations, please email us and maybe we can find a solution.

We report below a table with the main information about the shipping costs

CountryForwarderStarting from
1 - EU, CH, NOGLS - DHL Deutsche Post6.90 Euro
2 - USA, CADHL Deutsche Post - FedEx26,- Euro
3 - UKDHL Deutsche Post18,- Euro
4 - AU, NZDHL Deutsche Post26,- Euro

Allowed Payments

– Credit card securely processed by Stripe.
– Paypal. (EU27 Countries only)
– Bank Transfer (EU27 Countries only)
– Ideal (Netherlands).
– EPS (Austria).
– GiroPay (Deutschland).

Returns

The items can be returned, within 14 days from the date of the delivery.

We will gladly replace, exchange, or credit the items. The return fees are always paid by the customer. We do ask that the item be returned in the same condition as received with all of the original paperwork. Returns on used items, items that are not in original condition or with opened blister or sealed packages are accepted under special conditions (see table below).

Special order items or cut items are also non-returnable.

The return policy applies only to the private end customers of the European Community + CH and NO. The Companies are not entitled to return the items. A return is definitely not possible for a purchase in "reverse charge" procedure (VAT exemption).

Returns

You may return items within the mandatory 14 days beginning from the date you receive the item. After this date, you have 14 days to return the product. If you exercise your right to return, we will refund the full order amount, including shipping charges, within 14 days after the receipt of the goods.


Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must log in your account and follow the steps in the page of your order. Please use the contact form if you have questions.

Consequences of the revocation

If you revoke this contract, we must return to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest delivery offered by us), without delay and no later than within fourteen days from the day on which we received back the goods.

For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We do not make any repayment until we have received the goods back and checked their conditions. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods and you are responsible for the damages that should occur during the back shipping. Consider to ensure the shipment.

You will have to pay for any loss in value of the goods if this loss in value is due to handling of the goods.

The packaging is an integral part of the product and must be returned in perfect condition. If the product is in a sealed blister pack, it must not be opened. Opening a sealed blister or damage the packaging will result in a 10% reduction in the value of the refund.

A used item cannot under any circumstances be returned. Special order items or cut items are as well non-returnable.

Rückgabebedingungen

SituationRefund %
Return Shipping Costs
The item does not fit because of wrong information on the website100%You will receive a label for free return
The item does not fit because you ordered a wrong model and you want to exchange it for another item.Item and packaging:
- completely undamaged: 100%
- very light wear: 60%
- significant wear: 0-25%
At your own expense
The item is unused and you wish to cancel the purchaseItem and packing:
- completely undamaged: 100%
- Packaging damaged: 90%
At your own expense
Propellers
SituationRefund %Return Shipping Costs
The propeller does not fit because of wrong information on the website.100%You will receive a label for free return
Der Propeller passt nicht, weil Sie ein falsches Modell bestellt haben und Sie möchten ihn gegen ein anderes Modell umtauschenPropeller and packaging:
- completely undamaged: 100%
- very light wear: 60%
- significant wear: 0-25%
At your own expense
You are dissatisfied with the pitch of the blade and would like to exchange it for another pitchPropeller and packaging:
- very light wear: 50%
- significant wear: 0-25%
At your own expense
The propeller is unused and you wish to cancel the purchasePropeller and packing:
- completely undamaged: 100%
- Packaging damaged: 90%
At your own expense
The propeller has been used by you, but you still want to cancel the purchaseUnfortunately, we cannot take it backAt your own expense

The clients returning goods from CH and NO have to take care to correctly fill the AWB and customs declaration at the origin Post Office, because we cannot receive goods charged from VAT or every kind of customs fees. In such a case the shipping will be refused and automatically returned. We are not responsible for any extra charges to the client for receiving the goods back.

Export of the Goods

The goods are ever shipped CPT (Carriage Paid To) or CIP if insured (Carriage and Insurance Paid To) the delivery address of the Client.

The goods exported to non-EU Countries (except Switzerland and Norway), where Customs procedures are involved, are to be considered as delivered after inbound and scanning in the local Customs. We are not responsible for Customs procedures, rules and fees. The client has to take care about these tasks. The goods refused to be cleared from the Customs or refused from the Client cannot in any cases get refunded. The Client will be debited for any additional costs consequent the refuse to clear the goods. Loses or damages will be refunded only for the insured value of the shipping.

The goods delivered towards parcels shops near the borders of the EU (especially near the border between EU and CH) are intended as finally delivered to EU, and therefore charged with 19% of German VAT.
The clients who export these goods, after the delivery was performed and signed by the authorized receiver in the shop, are not automatically entitled to request a VAT refund.

A VAT refund can be considered (but not automatically approved) only if the client can supply, beside the stamp of the EU customs, apposed on the original of our invoice, also the proof of the payment of the VAT in the destination Country for the same item. The procedure of the VAT refund has a non refundable cost of 25,- Euro and is subject to the approval of the Direction.

Insurance and Damages

All the goods to the EU are covered by a standard insurance of 500 Euro.
For shipments exceeding this value, it is our care to insure the shipment for the full value without extra fees for the customer
The goods shipped to all other Countries are as well covered by a standard insurance of 500 Euro. If further coverage is required, it will be at the Purchaser’s discretion and cost. We will help arrange further insurance cover if required.

Damages:
If the shipment is damaged, the customer must not, under any circumstances, sign the receipt and pick up the package. He must report the damage to the deliveryman, photograph the package, and, if appropriate, sign under reservation to verify the contents.

If the shipment seems not damaged, but contains fragile items, EVER sign under reservation to verify the contents and, if appropriate, open the parcel in presence of the courier and take a picture or a movie of the content and of the plate of the truck.

If in doubt, do not sign anything and contact our office!!!

Once you sign the receipt without observing these instructions, it means everything is OK, the shipment is closed and the insurance is expired.

Warranty

All our products are covered by the EU warranty of 2 years. Some restriction may apply on some product, if a professional use is involved. Refer please to the warranty of the producer of the goods.

In the case of a claim, we, as resellers, are not entitled (and do not have the knowledge) to decide if it is a warranty case and if the item must be fixed or replaced. This can be decided only by the producer. We can help the client in submitting the claim to the producer, but we can't in any case replace an item without the written authorization of the producer.

Privacy

Privacy policy

In this privacy policy we inform you about the processing of personal data when using this website.

Responsible

Responsible for data processing is
Silvano Ambrosini
c/o Die Zwei Kapitaene UG
Nienborger Str. 4
48599 Gronau
Germany


Personal data

Personal data is any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data when you visit the website

If you only use this website to obtain information and do not provide any data, then we only process the data that is required to display the website on the Internet-capable device you are using. These are in particular:

    IP address
    date and time of the request
    the amount of data transferred in each case
    the website from which the request comes
    browser type and browser version
    operating system

The legal basis for the processing of this data is legitimate interests pursuant to Art. 6 para. 1 UAbs. 1 letter f) DSGVO, in order to enable the presentation of the website in principle.

In addition, you can use various services on the website, where further personal and non-personal data are processed.

Your rights

As a data subject, you have the following rights:

    You have the right to information regarding the personal data concerning you that the controller processes (Art. 15 DSGVO),
    You have the right to rectification of the data concerning you if they are stored incorrectly or incompletely (Art. 16 DSGVO),
    You have the right to erasure (Art. 17 DSGVO),
    You have the right to request the restriction of the processing of your personal data (Art. 18 DSGVO),
    You have the right to data portability (Art. 20 DSGVO),
    You have the right to object to the processing of personal data concerning you (Art. 21 DSGVO),
    You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you (Art. 22 GDPR),
    You have the right to lodge a complaint with the competent supervisory authority in the event of a suspected breach of data protection law (Art. 77 DSGVO). The competent supervisory authority is the one at your usual place of residence, workplace or at the location of the suspected violation.

Use of cookies

Cookies may be stored on your device when you visit the website. Cookies are small text files that are stored by the browser you are using. Cookies cannot execute programs or transfer viruses to your device. However, the entity that sets the cookie can obtain certain information about it. Cookies serve to make the Internet offer more user-friendly. With the help of cookies, for example, the device with which this website was called up can be recognized when it is called up again.

The browser settings can be used to restrict or prevent the setting of cookies. For example, only the acceptance of cookies from third-party providers can be blocked, or the acceptance of all cookies can be blocked. However, by blocking them, it may no longer be possible to use all the functions of this website. In the further text of this privacy policy, we will inform you specifically where and for what purposes cookies are used on the pages.

Privacy policy for Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For this purpose, Google sets cookies on the device. These enable an analysis of website usage. The information collected in the process is usually transmitted to a Google server in the USA and recorded there - including the IP address. Google Analytics is set so that IP addresses are only stored anonymously. Due to this setting, Google truncates the IP addresses collected within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area before storing them. Google uses the collected information to evaluate the use of the websites and to create corresponding reports. Google Analytics is set to delete the data within 14 months of its occurrence.

The processing of the data is based on Art. 6 (1) UAbs. 1 letter f) DSGVO with the legitimate interest in improving this website offer.

The setting of the Analytics cookie can be prevented by setting the browser to reject all cookies. However, this may affect the usability of this website. The collection of data by Google can also be prevented by installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=de. The collection of data by Google Analytics can also be prevented by clicking on the following link. This sets a corresponding opt-out cookie: Disable collection of data by Google Analytics for this website.

Further information on Google's data protection can be found at: https://www.google.com/intl/de/analytics/privacyoverview.html.

Your Rights: Regulation (EU) 2016/679 - English
Disclaimer

Product descriptions, typographical, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for incorrect photos or typographical errors.

We reserve the right to refuse any order, for any reason.
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The European Commission provides a platform for online dispute resolution (OS) available at http://ec.europa.eu/consumers/odr/. We are not obliged and generally unwilling to participate in a dispute resolution procedure with a consumer arbitration board.

Prices and EU taxes


The price of the items may vary slightly depending on the VAT rate of the EU destination country.

The price is shown as default with the 19% German VAT included. Below the price is as well shown the net price (without taxes).

The taxes are automatically removed for shipments toward outside EU or for the EU Companies which purchase using a valid VAT registration number (Reverse Charge).

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